groetjes kristel
Beste antwoord door Brian
Bekijk origineelBeste antwoord door Brian
Bekijk origineelHey
I’m here to help you! I went ahead immediately and I’ve deleted the e-mail address of your old subscription. Could you once again try to request a new password with your personal e-mail address? If you still encounter problems, please send me a DM. Then I'll make sure that you'll receive a temporarily password for your My T-Mobile Thuis account.
Yes, I’m sure.
Good afternoon
Great feedback, one little side note though: we don't intentionally or randomly revoke acces to an account unless requested by a user.
Regarding the other three points; thanks! We still have a ways to go on some levels. If there's anything else we can help you with, please don't hesitate to ask.
voor de duidelijkheid…
nothing happens regardless of what username/password i enter. this worked OK some months ago.
when i could not log in to T-Mobile Thuis (itself a very odd problem; what happened to my username?) I tried webmail and saw this problem for the first time.
I tried Chrome, Chrome Incognito, Opera, Edge (new version). All the same.
I hope you are not going to say that I have to be at home using my T-Mobile connection for this to work…
Do you also get the same when using your mobile phone?
Yes. How would that be different?
I can finally log in to webmail after I create a new password (the same as the old one, incidentally) for my primary @t-mobilethuis.nl email address. Still can’t log in via IMAP, though.
So, some takeaways:
Good morning
I can now log in to T-Mobile Thuis (without requesting a new password).
However webmail still does not work (I don’t get an error. It just does nothing at the login screen).
Hi
Got the same problem.
Can’t log in to Mijn T-Mobile Thuis any more.
Can’t log in to webmail using ...@t‑mobilethuis.nl email address.
Called klantenservice who told me that something isn’t working right (I know; that’s why I phoned).
Problem still not fixed.
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.