Hello,

I asked T-mobile to tranfer my internet connection from Arnhem to Eindhoven in the beginning of March. It has been well over a month now and I still haven’t received the installation equipment. I have heard at least 3 different reasons why I haven’t received it yet during my numerous phone calls in your call center; 1) Technical Problem with your T-mobile software 2) problem with the fiber line arriving at my house 3) delays because you switched transport companies. The latter has been the case for at least 15-20 days now. 

Could I have a responsible answer of when I am going to receive the equipment or if I will receive it at all? If T-mobile does not want to send the equipment you should at least inform so I can switch operators. If there is a shortage of fiber routers you could provide a 4g router until your stock is replenished. I cant keep calling your call centers 2-3 times per week to check the status.