Glass fiber connection

  • 24 April 2023
  • 3 reacties
  • 55 Bekeken


The glass fiber connection point has been laid/installed in my house and I’m wondering when T-Mobile will contact me when the installation or the connection will be up?

Thank you


Beste antwoord door Waqqas 24 April 2023, 10:55

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3 reacties

Reputatie 7
Badge +15

Hello @Marcodendolol 

When the Fiber connection point has been installed in your house and everything outside is finished so the connection is ready for use than you'll automatically receive a message from Guidion via email/sms so you make an appointment for the installation of the mediaconverter and router.

Hello Waqqas, 

Do you have an estimate day for the area? 3014CD, Rotterdam. 

Thank you. 

Reputatie 7
Badge +5

Hi @Marcodendolol, thanks for this topic! I have checked your order right away, I can see that you can contact KPN NetwerkNL at this point. You can do so via or by calling 088-0063744 (option 2, 'nieuwbouw'). KPN NetwerkNL will inform you further about the situation. Good luck!