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Hello,
I did not receive any modem or new device. I cannot see where the device was left. No one came to my house for any work. No one dug in the street. No cable was drawn to my house. There is no fiber cable in my house.

thanks

best regards

 

I am not currently receiving fiber internet service from you and I do not accept this fee. Please provide service at the new price after all installations are completed and my new device is delivered to me.

 

Hi @juststar, thanks for informing me! I can see that the migrate is in process. Yesterday we've send you the ZyXel T-75 modem and the Huawei HN8010Ts-20 ONT. When the activation and patch has been done by Open Dutch Fiber (this can take up to 22-10-2024), we will send you an e-mail for making a appointment with Guidion for the in-home installation. You will receive this automatically.

Please know that the billing for this new subscription won't start until the modem is online and you are using our internet!

Hello, thank you for your quick response. I don't see any tracking number. If there is a shipping number, can you please share it with me? Also, can I use a static IP address for the internet service I receive?

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