Hi there. I am moving into a new place and just ordered a fibre internet plan with you. I received an email and would like clarification on two points:
- The email says “As soon as the fiber optic cables are laid in your street, you will get a fiber optic connection point in your home”. Does that mean that the fiber internet is currently not available on my area? If so, why was I given the option to choose fiber internet for my apartment? I am not willing to wait months or years until the cables are installed. Could you please offer me an alternative plan that can be put in place immediately?
- I’ve asked for my connection date to be the 25th of May. I then received an email saying that due to the fact that there is a current subscription under my address, the connection has been moved to the 17th of May. That is earlier than the original connection date. It also tells me that the date is not certain yet. When can I receive the connection date? Could we stick to the 25th?