Hi, my order number is 217481294. I have ordered internet connection to my new apartment. The connection date should have been August 16. However I have not received yet modem or any additional information regarding its delivery. All I have is email confirmation of my order with summary of my contract as PDF attachment. I have applied for the internet on 1st of August and since then I have not received any updates.
Cannot find any information regarding my order number 217481294
- is een Master Poster
Hi
Is this for a DSL or fiber connection? If fiber, is the optical cable already in your appartement?
- is een Master Poster
+13I put it through for you
- is een Master Poster
“We have just contacted the previous tenant again.
They have contacted their provider KPN and asked, their contract has been converted to their new current address and this has gone well”.
- is een Master Poster
The building where I live has several apartments. There is 1 isra point at number 192, from there the connections are distributed over the apartments. So maybe you see subscription from other apartment?
+5The installation package will be sent to you shortly. As soon as the track & trace is available this will be send to you as well.
Please let me know if there is anything else I can help you with in the meantime. I’m happy to do so!
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