Goedemorgen @tmarchionni 

Is je contract al afgelopen?  Zorg er voor dat je community profiel is ingevuld (klantnummer, geboortedatum)  zodat de moderators weten wie je bent. 
Je kan ook gewoon even bellen. 
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succes!

@tmarchionni je al gebeld? En zet geen privé gegevens openbaar

Ik heb 3 e-mails verzonden 

kun je ook helpen door de bovenstaande reactie met mijn gegevens te verwijderen?

@tmarchionni  3 mails zijn er geen duizend waarom bel je niet? 
je nummer wordt verwijderd door de moderators. Zet die gegevens in je forum account 

Because I do not speak dutch that is why I do not call is there any chance somebody respond to my e-mail? that is provided by the chatbot as a way for canceling the abbonement.

Hey @tmarchionni, welcome to our Community!

Good that you are sounding the alarm for this. I immediately went to check for you and I see that your contract still runs until 07-11-2023. I can terminate the contract for you now but you will be charged a commutation fee. You can also wait until 07-11, then you can cancel the contract without any costs! 

Hi Tommie thanks for helping could you already process the termination from the 7/11 on? I am afraid that of not I have to start again looking for help and then this is never done

I will assure you that, if you contact me again on 07-11 that I will help you with the termination of your contract @tmarchionni! I cannot cancel the contract now for 07-11. 

ok I will contact you again on 7/11 thanks a lot Tommie

Hi Tommie,

As agreed I am contacting you again today to cancel my abbonement.

Could you help with this?

Best,

Tiziana

Hi @tmarchionni,

I have to offer my well-meant apologies to you. I wanted to cancel the contract for you, but to my surprise I see that the current contract runs until 28-12-2023. So I can't cancel the subscription at the moment either, because you will have to pay a lump sum.

May I ask what the reason is for cancelling the subscription? If you are moving house, you can cancel the subscription within your contract. In that case, please send me a private message with proof of relocation so that I can set this in motion for you.

If the reason for cancellation is not a move, I would like to ask you to contact us again on 28-12-2023 so that the subscription can be cancelled. Apologies for the lack of clarity and mistakes on our side, this was absolutely not our intention. 

Hi can I get some help on canceling my abbonement as above?

Hi @tmarchionni, like @Johrick van Odido already said; you are still within your contract until 28-12-2023. If I terminate it now, you will have to pay off the contract. If you ring the bell again on 28-12, I can terminate the contract for you. 

Hi may I know how much I need to pay to terminate now?

@Tommie van Odido  of @Johrick van Odido ?

Hi could you please at least help me with any e-mail address where to send this request? this is going on ages. I just want to know how to terminate my abbonement now.

Hi @tmarchionni, no worries! It is not a big amount for Internet + TV. If you cancel now, your subscription will be canceled as of December 14, 2023 due to your notice period. You will then have approximately half a month's worth of subscription costs as a lump sum payment. Greetings, Ishana

Hi Ishana,

Thanks for getting back to me. Could you proceed with the cancelation then? Will I get any confirmation mail?

Hi @tmarchionni, of course! What date can I cancel it? Greetings, Ishana

From tomorrow on it can be canceled

I have cancelled the contract for you @tmarchionni. Your contract will be ceased per 15-12-2023.