Hi all,
I was wondering, what is your experience getting your fibre broadband / internet activated? The engineer came around 3 days ago, set up the router then told I cannot active it for you, just call Odido and it can be done in no time. Well, it turned out not to be the case. A ticket as opened, Odido's back office hasn't even picked it up. I was on the phone with the customer representative this morning who told me, it should be picked up today or tomorrow - then I mentioned that I was told when the ticket was opened that the back offices does not work during the weekend…. She then told me yes, but sometimes they do - interesting. There is still no reach out to KPN in regards to the activation request - that also could take another week.. This is just not acceptable and Odido should state the process clearly at the order stage and it is deeply misleading. When you order, they provide you an estimated go live date - clearly this whole bunch of difficulties are not mentioned at all. I work from home full time, giving me vouchers for the mobile data is helpful but not good enough when you have multiple devices and you are constantly connected to video calls - not to mention this drains my mobile phone battery significantly and potentially shortens its lifetime.
I was wondering, can I can cancel the order before it gets activated? Had I known the difficulties I am facing with, I would have gone to KPN directly…. it is a joke..
