The latest Odido app on our AppleTV always has audio description on, both for live TV and recorded programs. Changing the options doesn’t help.
This is really annoying...
The latest Odido app on our AppleTV always has audio description on, both for live TV and recorded programs. Changing the options doesn’t help.
This is really annoying...
Hi
Can you double check that the subtitle settings in the menu are either set on standard or turned completely off? Also if you change the subtitle settings, do they stay the same or do they change back to the previous selected option?
Hi. As far as I can tell, this is for all channels (they are all marked as AL on the programme guide).
Subtitles are normally off, but if I turn them on then they do appear.
I have only 2 options on say, BBC One, for audio: English, Audio Description. It doesn’t matter which I choose, I still get the AD. This is the case for both live and recorded programmes.
The Options menu remembers all settings, it’s just not changing anything for the audio settings.
Audio descriptions are also turned off in the AppleTV options, btw
Thank you for all the information
Reinstalling didn’t help. I’m not quite sure what the video will prove, but here it is https://we.tl/t-7JXRcC8zBO
The problem is quite straighforward to explain. The audio description is always on for all programmes which are marked with AL. The audio settings make no difference. An exception was Countryfile yesterday (13/10/2024) on BBC One, which seemed OK. We foolishly thought it was fixed But it is back to being always on again today.
This is also an issue on recorded programmes that we recorded before we started having the problem. In fact I watched the first half of one programme without AD, then when I came back to it a couple of days later, AD started. Clearly there is now something always on somewhere.
The AppleTV is a model A1842 with 32G of RAM. The problem seemed to start on 10/10/2024, when I think the AppleTV updated itself to tvOS 18.0 (22J357).
Audio Descriptions are also turned off on the AppleTV itself, so only the Odido app has this problem.
Is there any more news on this? The app still has this annoying problem..
Hi
I will post it again, but I will stress that it is really, really, really not necessary. To suggest that you “need to verify the problem’ is to suggest that I’m lying to you. I have given you all the information you need already, and this is a pitiful excuse to not do anything about it.
Could you delete the app and reinstall it
As noted earlier in this thread, I have already done the delete/reinstall thing. And they DO NOT need the video because I was very careful to give a full description of the problem. I know this because (1) I am also a programmer and I know what I want when I get a bug report and (2) there is nothing in the video that I have not already mentioned
Is there any update on this? Jim isn’t the only one with this problem: we’ve noticed it too.
Everything we watch on BBC 1 & BBC 2 (as far as I can tell/have found these are the only channels where this happens) has audio description on and there seems to be no way to turn it off. This is very annoying.
Changing the language settings of the Odido app from Dutch to English (or back) doesn’t do anything. Audio description is turned OFF in Apple TV settings.
In the Odido TV App (2.5.2) on my iPhone 15Pro running iOS 18.0.1 this problem does not occur. I can’t help but notice the iOS app has a lot more options and functionalities than the tvOS app; why is the tvOS version so bare bones?
It is currently under investigation by the supplier. Hopefully we will have more info on this soon!
So again: thanks a lot for your reply! I’ll keep on using the beta version of the app for now.
Hi, I have this exact same problem on my Odido app. Also using the app on Apple TV. Cannot turn the audio description off on BBC, no matter what I do. It’s been like this for 3 or 4 weeks now. I hope this can be fixed soon, it’s really annoying!
I’ve been away for a few days. I cannot get the code for Testflight so I can’t test it. The link is invalid now
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