Good morning @MrTillier ,

A powerflip should not be necessary regularly at all. Did you restart or reset your router as well? Which router and TV box did you receive? Is it fiber or DSL?

It is fiber with amino tv box and zyxel router. From reading all the comments and the fact tmobile thuis has put a specific page on powerflip, and the faq, it is a sign many customers have the problem. The router seems fine from the internet usage. 

Even the gids/program grids are frozen sometimes. 

Is there a performance comparison between the 3 tv boxes?

Could the amino be weaker than one of the other two?

Hey @MrTillier,

You should not experience problems on any channels. Is your TV Box directly connected with an Ethernet cable with your modem? And have you tried to follow the steps below?

-Disconnect the internet cable and power cable from the TV Box.
-Then unplug the modem for a few seconds.
-Once the modem has booted, plug the power back into the TV Box.
-When the TV Box gives the message: "Geen internetverbinding gevonden", reconnect the internet cable.

The Amino TV Box is our newest TV Box and it definitely shouldn't cause any problems. Did you already try to do a Factory Reset of the modem? You can do this by putting in a small toothpick in the back of the modem just below the hole that says 'Factory Reset', keep this in for 10 seconds until all the lights except the power light goes off. Let us know if this solves the problem.

What do you think:

“ Restarting, rebooting etc...does not solve the problem”

“How many times is it required to do a powerflip during the day (https://www.t-mobile.nl/klantenservice/thuis/tv/gebruiken/geen-of-slechte-verbinding) ? any better solution?”

If this page exists: https://www.t-mobile.nl/klantenservice/thuis/tv/gebruiken/geen-of-slechte-verbinding there must be something many customers experienced and poorly specified within the box: the size of the pipe, the temporary data storage that have to be flushed by rebooting/restarting/do a factory reset etc...it is the symptom something is too small and is a bottleneck (temporary storage, cabling...) in this box and rebooting is not really a solution: it just happens again later. 

Hi @MrTillier, the page exists because we want to help solve TV issues straight away. That's why it's on our website, aside from topics on our Community!

I completely understand your frustration by the way and would love to help find a definitive solution. Are you absolutely sure that the factory reset's been done exactly the way Piotr described? According to our line analysis your TV Box has been up and running for four days straight without interference. Please try to perform the factory reset. We'd like to try every possible solution in order to identify where the root cause lies. Thanks so much!