I've been having issues since this weekend. Already did everything like restart routers and waiting patiently for a few days but still having issues. It's fast when it is up but completely unusable when it's down. When I log in to the router the system info says they Ethernet WAN connectionis down and there a red cross on the picture between router and internet. Also have a red light that's turned on, on the router.
Beste antwoord door Nora van Odido
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+5
Hi
Hi Nora. I’ll keep an eye out for the email.
I appreciate the response, thank you!
Hi Nora,
So the technician was here and it was fixed for a few days, but now I’m having issues again. Same thing where it goes completely down from time to time.
+5
Hi
Thank you. I don’t have an Odido or Ben SIM but I am considering getting one. But for now will wait for them to have a look.
Hi Nora, is there possibly any feedback on the progress?
Hi Nora, is there possibly any feedback on the progress?
I think the issue is mostly resolved but want to give it time and just want to check if you did something your end.
+9
Hi
Nevermind, it still drops and it’s very unpredictable and intermittently offline.
I’ve tried on my end to also reset the router and have removed everything from the netowrk that is not needed to the bare minimum (7 devices). The only things I’ve configured that is different from factory settings are the admin password and the wifi ssid and password so the rest is default.
I can’t keep restarting the equipment to get internet back, can this please be resolved or I need to find an alternative. I need stable internet to do my job because I work remotely.
+3
I looked into the system and luckily, I see that our Back Office is already monitoring your connection at the moment. As soon as their investigation is rounded up, you will be informed about this as well.
Please let me know if there is anything else I can do for you in the meantime. I’m here to help!
Hi, thank you
Okay so I’ve ruled out that there is an issue with the router and hopefully have some usefule information that could help the investigation (There isn’t much more I can do from my end). I configured a different router and see that the connections still degrades, I can get it back working every time it drops by going to the connection in the router to your network, releasing the IP and requesting a new one. This does not help for very long until the network drops again though. When it drops my router reports that it is connected but with a poor connection.
I am on holiday at the moment with family visiting me and the internet is very bad when we are home in the evenings causing frustration. We have to use mobile hotspots to get internet that gets expensive because the fiber connection is unusable in its current state. This is getting very frustrating. I’ve tried everything on my end that I know how to do with what I have.
Is there an option where you send me a SIM with that voucher offered earlier until this is resolved so I can get internet. When I’m back at work in a week?
+3
I got the simcard from an Odido shop. I attached the receipt. Could I get the vouchers to use until this is resolved please.
+4
Hi
Feel free to let us know if there's anything else. In the meantime we will work on a permanent solution!
Hi, I got the vouchers and sim but sending the message to 2244 does not work. I get a response of "Deze dienst is niet meer actief. Groeten, Odido.”
My internet has been better so I have not needed it yet this week, but I want to have this as a backup if it breaks again next week when I get back to work.
+9
I have send you a new one
Thanks Tommie. That one worked, I had to use it now because my internet degraded again today.
Hi, this issue returned today. Internet keeps dropping intermittently.
+3
Can you please tell me what the lights on the router and ONT are doing at the moment? Think, blinking, colour, on/off. In my system I get a notification that the connection is completely down. Is this correct?
It is currently up. But when it has problems it constantly drops and reconnects.
When it is working Zyxel T-55: power is green, 2.5GWAN is on and green, Internet is green and blinking, 2.4G is on and 5G is blinking.
Huawei OptiXstar: 10G LAN is blinking, PON is blinking and power is on.
When it goes down the internet light turns red on the Zyxel but haven't checked what changes on the Huawei. Also if it drops for a short time, the lights all stay green.
If I use my own wifi router instead of the Zyxel it reports a poor internet connection when things go down.
It’s been really bad today, I’ve resorted to mostly using the prepaid voucher.
It's been over a month of issues so I've decided to give notice and move to a new provider. This weekend was the worst so far with the internet being unusable. The backup is a sim I got from you but that means a mobile hotspot from a phone for everyone in the house to connecto to which does not work well at all.
I have to give a month notice and want to at least have some internet for this month. Could you please send me more of those vouchers until my contract terminates. The fiber is unusable at the moment.
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