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Cancel My subscription

M
  • Miguel76
  • heeft eerste post geplaatst
  • 2 reacties

Hi,

I sent you an email almost 3 weeks ago telling you that I want to cancel my subscriptio but I have not received an answer. Needless to say I have contacted you via mail and via instagram and via facebook.I am leaving the country the 22nd of December and I will stop paying accordingly.

If you want to recover the equipment please let me know

Kind regards

Uitgelichte reactie

6 december 2023

Hi @Miguel76, welcome to our Community!

I immediately went to check for you and see that you may cancel the contract. I can also initiate this for you immediately. Is there a specific date you want to cancel your subscription? This can be done as of 07-12. We would like to have our equipment back. Once the subscription is cancelled you will receive an e-mail with instructions on this. Can you let me know what I can do for you? 

5 reacties

Tommie van Odido
Moderator
Forum|alt.badge.img+11
  • Tommie van Odido
  • Moderator | Internet + TV
  • 14854 reacties
  • 6 december 2023

Hi @Miguel76, welcome to our Community!

I immediately went to check for you and see that you may cancel the contract. I can also initiate this for you immediately. Is there a specific date you want to cancel your subscription? This can be done as of 07-12. We would like to have our equipment back. Once the subscription is cancelled you will receive an e-mail with instructions on this. Can you let me know what I can do for you? 

Tot 11 augustus met verlof! Life is too short to drink bad wine! Alleen een privébericht sturen als hier om gevraagd wordt.
M
  • Miguel76
  • Auteur
  • heeft eerste post geplaatst
  • 2 reacties
  • 6 december 2023

Hi Tommie, I want the contract cancelled by the 22nd of December. Kind regards

Tommie van Odido
Moderator
Forum|alt.badge.img+11
  • Tommie van Odido
  • Moderator | Internet + TV
  • 14854 reacties
  • 6 december 2023

Hi @Miguel76, thanks for your quick response. I have set it in motion for you. The contract will be terminated from 22-12. You will receive an email about this in a moment. Good luck abroad! 

Tot 11 augustus met verlof! Life is too short to drink bad wine! Alleen een privébericht sturen als hier om gevraagd wordt.
M
  • Miguel76
  • Auteur
  • heeft eerste post geplaatst
  • 2 reacties
  • 12 december 2023

Hi, when I am going to receive the instructions to return the router?

Tommie van Odido
Moderator
Forum|alt.badge.img+11
  • Tommie van Odido
  • Moderator | Internet + TV
  • 14854 reacties
  • 12 december 2023

Hey @Miguel76, you will receive the instructions a couple of days before the subscription ends! Or you can follow the instructions in this topic: 

 

 

Tot 11 augustus met verlof! Life is too short to drink bad wine! Alleen een privébericht sturen als hier om gevraagd wordt.

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