Hi, I am unable to use my Odido prepaid sim card in Singapore. It keeps disconnecting me from the local network(s). I have bought the Internet op reis XL and I can’t even use it! Chat bot can’t help, and I can’t call Odido customer support as I have no service. I have tried restarting my phone, and network settings but no change. Can you please solve this problem for me? Thank you.
Ivana
Hallo
Have you also tried manually selecting another network provider?
Yes, but it keeps disconnecting after a few seconds
And if you install the simcard in another phone to see if it's possibly a problem with your phone or simcard?
I am using an Iphone 15 and I have e-sim. Also, I don’t have another phone that supports an e-sim
Hi Ivana, welcome to our Community, I hope you're enjoying your time in Singapore! It's weird that your phone disconnects after a few seconds. Does this happen with all the networks? Please try this and see if one of the networks keep working: M1, Singtel or StarHub Mobile Pte ltd. Please also check your APN settings on your phone. Does this show internet.mobiel or something else? And do you have a VPN? This also disrupts the connections. Please let me know and we can look into it further! 
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