in 2020 I have bought a handset from t mobile. This year I’m in Australia and want to use an Aussie sim. T mobile are offering 1000mb for 25 euro, this is not a price I can pay.
I’ve spent almost every day trying to get my phone unlocked whilst on holiday for 15 days. I’ve been on the app, retrieved my IMEI code and the answer I get is that the unlock can not be found.
ive contacted customer service in the US, paid 100 euros to stay in a queue only to be told they couldn’t help.
ive contacted customer service in NL, been given a different IMEI code, still my phone can not be unlocked.
I called customer service again in NL, they have asked their technical team to resolve. By email they have confirmed my phone should be unlocked, it’s not.
why is it that a phone sold in 2020 can still be locked like this? Is it legal? Is there any other way to resolve this issue? I can not pay the extortionate amounts for data and which t mobile are offering.
Beste antwoord door ericBekijk origineel