How long ago was the number taken out of service? And the new provider is asking the okd provider for a porting. That provider need to have a proces of validating that you are 'the owner' of that number. Odido only accepts their request.

It was two days ago (on 20th Dec) and I requested the porting once I have had the new sim card today. Where and who could I speak with?

Hello @parryta, no worries, I'm happy to find this out for you! Can you send me a private message with your phone number, zip code + house number, date of birth and the last 4 digits of the bank account number known to us for verification? Then I can look into your account with you! 

Kind regards, 
Pharwin

Hi @Pharwin van Odido,

I’m afraid that I cannot give you all those details because my phone number belonged to my ex-employer. I requested to keep the number with me (they granted it) but I have no more details. Anyway, I will give you my number by private message.

Many thanks!