Hello I am very disappointed with Odido! Just got an Apple Watch cellular and the cellular service doesn’t work. I have installed successfully the eSIM on my phone and the Apple Watch app shows that Odido doesn’t support this service. After going to Odido shops twice, Apple Store calling apple support and Odido support nobody seems able to find the problem! The worst thing is the answer of Odido when I requested them to cancel my contract (noted the device is already paid so nothing owed to Odido) Odido just says they can cancel the cellular and if I want to stop the contract in total I will have to pay 50 euros! The inconvenience they create is not enough for them they also ask money on top of offering bad service! Odido do better you are a joke!
You probably paid a special tarif for the watch to Odido? That is why they can not just cancel the added subscription. Of course they need to fix the connectivity. Maybe a moderator can do something.
I bought the watch myself from a Mac.nl odido has nothing to do with it
Hello
- What Watch do you have (with model number)?
- What iOS version does the iPhone have?
- What WatchOS version does the Watch have?
- What does it say under Provider settings?
- Date and Time of activation?
When I search on your email address, I come across the number ending in ***6426, can that be correct? If you can share the above information with me, I'll put it through for you right away!
I have the Apple Watch series 9 and everything is updated also apple customer service run diagnostics on both my watch and phone and they are both updated and there is nothing wrong with them. It is clearly just odido issue . So I will give you just the date of activation 22/6.
The phone is iOS 17.5.1 and the watch 10.5. Provider says odiado nl 58.2. I tried to activate it on the 22nd
If you have any other questions in the meantime, feel free to let me know!
Reageer
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