Prepaid to subscription

Question

Hello, I recently changed my prepaid number to postpaid, and got subscription at the odido store, however, I cannot see subscription information in the Odido app, nor in the website. It has been 3 days and it says "error happened" everytime I want to open that page. I wonder is there anyway i can check what kind of subscription do I have? When i will be charged? And what is going on?

Shahana1 · Accepted Answer

Hello@Shahana1, welcome to our Community!I checked right along with you and I saw that your account was still linked to your old PrePaid connection, which is why you didn't see anything either. No worries, I just deleted the account for you and disconnected everything. Feel free to create a new account via our website and then link your subscription again. After that, you should be fine and you can see all sorts of things about your subscription!Will you let me know if it worked out? I'd love to hear it from you!Yes! It worked! Thank you so much!

Pharwin van Odido · Answer

Hello @Shahana1, welcome to our Community! I checked right along with you and I saw that your account was still linked to your old PrePaid connection, which is why you didn't see anything either. No worries, I just deleted the account for you and disconnected everything. Feel free to create a new account via our website and then link your subscription again. After that, you should be fine and you can see all sorts of things about your subscription!

Will you let me know if it worked out? I'd love to hear it from you!

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