Hi @Sergey77 

I can help with your request. I believe your number is still linked to your older PrePaid account. I have to unlink the older account in order for you to create a new My T-Mobile account. Can you send me a private message with the 06-number it regards, name, birth-date, full address and the last for numbers of your IBAN? You can send me a private message if you click on my name and choose ‘’stuur bericht’’. 

Thanks, Hajar, just sent you a private message, appreciate your earliest help.

Hi @Sergey77 

Thank you for your message! I have removed the older accounts and you can create new My T-Mobile accounts with those numbers later today. Please let me know if it works!

Hi @Sergey77 

Thank you for your message! I have removed the older accounts and you can create new My T-Mobile accounts with those numbers later today. Please let me know if it works!

Thanks, Hajar, it worked with number **62, please help me with second number **61- probably I've made something wrong so need to de-link it again.

Hi Hajar, appreciate your help with number **61- please de-link it from the existing account.

Hi Sergey, good to hear that it worked for your first number! Hajar isn't available today, is it okay if I help you? 

Please send me a private message with the 06 number, date of birth, zip code + house number and last 4 digits of your IBAN and I will get to work right away!

Thanks, Marciano, just sent you a PM.

Hey @Sergey77, just an update for other customers who are reading this topic: we succesfully removed the old account for your second number and you succesfully created a new My T-Mobile account. 

Confirmed. Thanks a mil, Marciano!