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Hi, I requested my mobile contract to be stopped after the contract period but I am continually being billed after the contract period. The last debit order supposed to be for December 2023 which I paid for. I have left the country on the 1st of November but kept my bank account open to pay the last payment which should have been December 2023. Please can you help resolve this issue. The client number is [Please do not mention personal information in a public topic].
[Screenshot removed by moderator. Contained lot of personal information]
Hi @Yashren, thanks for reaching out, I would love to clarify this for you! You are completely correct that your contract stopped last year, namely November 8. As such, our last invoice for the monthly costs was in November and it was only a small amount for November 1 up until November 8.
The recent invoice is for the costs of the modem. We would like to re-use the modem we gave to you and that is why we asked you to return it. Have you already returned the modem? Don't worry, if you can help me out by showing the Track & Trace of the postal carrier I can swiftly locate the modem and credit the modem costs for you.
I would love to help you out!
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