Did you roam over a maritime network? Maybe on a ferry? Otherwise you should not have such costs.
No, I was calling from my house in the city of Vantaa on my sofa :D
I am also shocked at such outrageous cost. What can I do?
Hi Magician, welcome to our Community! Being at home in Vantaa, Finland sounds lovely. I looked into the costs and I believe the Finnish bank number uses a service number. This is the reason for the extra costs, because for other calls to Finnish numbers you didn't get charged extra costs. I understand that the charges come as a shock, however there's not much I can do about them. Please double check the phone numbers that you have to call while you're in Finland to avoid unexpected charges. I hope this clarifies things. If you have any other questions, please feel free to ask me. I'm here for you!
So this bank charges €12 per minute when you phone them? sounds ridiculous.
The cost is ridiculous though.
I received a call from Odido today, and I was informed to wait until the bill fully reflects the details of why it is so expensive, the present cost is merely an estimation, not the final.
I hope the bill reduces. What makes it so disappointing is that I was put on waiting list, for an agent to pick up my call. I couldn't wait any longer, so I hanged up. And suddenly, I owe 103 euros. I didnt spoke to anybody, just music keeping me busy while I wait haha.
Hi Magician, welcome to our Community! Being at home in Vantaa, Finland sounds lovely. I looked into the costs and I believe the Finnish bank number uses a service number. This is the reason for the extra costs, because for other calls to Finnish numbers you didn't get charged extra costs. I understand that the charges come as a shock, however there's not much I can do about them. Please double check the phone numbers that you have to call while you're in Finland to avoid unexpected charges. I hope this clarifies things. If you have any other questions, please feel free to ask me. I'm here for you!
Well, if the bank in Finland tries to make money with a premium number and put people on hold for so long that they hang up, it is a shame.. unfortunatly, there was a connection. The telecom provider in Finland created that call detail record and that is what Odido charged you for.
Now I am curious about your final bill and who caused this outrageous costs. The bank, the finnish telecom provider or odido?