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Dear ODIDO,

A few months ago I reached out asking for you to cancel my subscription. I received a confirmation email on 17/12/23 that my subscription (with the telephone number +31 0648924801) was cancelled, and that I couldn’t use my SIM after 18/01/24.

 

Last week I received an email that I would be charged 6.94 euros for the month of February. Why am I receiving this invoice? My account is cancelled and therefore my last payment should have been for January - I shouldn’t be receiving any more charges.

 

If someone could please tell me why I’m being charged for February, and verify that my account is cancelled (and that I won’t be receiving any more invoices), that would be very helpful.

 

Thanks,

Gabriella

Download the invoice, it is probably the last period of the subscription as the amount is rather low.

Hi Gabriella, I completely understand that you want some clarification on this. What @eric says is correct. If you look at the invoice you will see that this amount is for the period of January 1 - January 17. This is why it's a lower amount than usual. Your subscription has ended and this is your last invoice! 😊

Hi Gabriella, I completely understand that you want some clarification on this. What @eric says is correct. If you look at the invoice you will see that this amount is for the period of January 1 - January 17. This is why it's a lower amount than usual. Your subscription has ended and this is your last invoice! 😊

Thank you!

You're welcome Gabriella! 

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