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Invoice after subscription cancellation

  • February 25, 2024
  • 4 reacties
  • 93 Bekeken

Dear ODIDO,

A few months ago I reached out asking for you to cancel my subscription. I received a confirmation email on 17/12/23 that my subscription (with the telephone number +31 0648924801) was cancelled, and that I couldn’t use my SIM after 18/01/24.

 

Last week I received an email that I would be charged 6.94 euros for the month of February. Why am I receiving this invoice? My account is cancelled and therefore my last payment should have been for January - I shouldn’t be receiving any more charges.

 

If someone could please tell me why I’m being charged for February, and verify that my account is cancelled (and that I won’t be receiving any more invoices), that would be very helpful.

 

Thanks,

Gabriella

Beste antwoord door gstok321

Hi Gabriella, I completely understand that you want some clarification on this. What @eric says is correct. If you look at the invoice you will see that this amount is for the period of January 1 - January 17. This is why it's a lower amount than usual. Your subscription has ended and this is your last invoice! 😊

Thank you!

Bekijk origineel

    4 reacties

    eric
    Super User
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    • ericSuper User
    • Odido Superuser
    • February 25, 2024

    Download the invoice, it is probably the last period of the subscription as the amount is rather low.

    Welkom bij de klant-helpt-klant Community van Odido.
      Marciano van Odido
      Moderator
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      Hi Gabriella, I completely understand that you want some clarification on this. What @eric says is correct. If you look at the invoice you will see that this amount is for the period of January 1 - January 17. This is why it's a lower amount than usual. Your subscription has ended and this is your last invoice! 😊

      Vind je antwoord in onze Wiki: https://community.odido.nl/knowledge-base
        • gstok321
        • Auteur
        • heeft eerste post geplaatst
        • Antwoord
        • March 10, 2024

        Hi Gabriella, I completely understand that you want some clarification on this. What @eric says is correct. If you look at the invoice you will see that this amount is for the period of January 1 - January 17. This is why it's a lower amount than usual. Your subscription has ended and this is your last invoice! 😊

        Thank you!

          Marciano van Odido
          Moderator
          Forum|alt.badge.img+9

          You're welcome Gabriella! 

          Vind je antwoord in onze Wiki: https://community.odido.nl/knowledge-base
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