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I got charged double

  • November 2, 2023
  • 1 reactie
  • 55 Bekeken

Hi, I am writing to report a billing discrepancy that has occurred recently.

On September 22, 2023, I received an invoice for the period of 21.09.2023-20.10.2023, totaling €27.68. However, on October 24, 2023, I received another invoice covering the same period (22.09.2023-20.10.2023). This has resulted in a double charge for the month of September.

I suspect that this issue may have arisen due to my new contract, which I signed on the same day I received the initial invoice.

Could you please investigate this matter and rectify the double charge for the mentioned period? I would greatly appreciate your prompt assistance in resolving this issue.

Beste antwoord door Marciano van Odido

Hi Baydinoglu, nobody likes to pay double! I'm happy to investigate this for you. It almost sounds like you ordered a new subscription, while your current/old subscription is also still running.

Please send me a private message with your order number, 06-number, date of birth, zip code + house number and the last 4 digits of your IBAN. I will check the order and let you know what I find. No worries, we will fix it! 😄

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1 reactie

Marciano van Odido
Moderator
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Hi Baydinoglu, nobody likes to pay double! I'm happy to investigate this for you. It almost sounds like you ordered a new subscription, while your current/old subscription is also still running.

Please send me a private message with your order number, 06-number, date of birth, zip code + house number and the last 4 digits of your IBAN. I will check the order and let you know what I find. No worries, we will fix it! 😄

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