I got charged double

  • 2 November 2023
  • 1 reactie
  • 33 Bekeken

Hi, I am writing to report a billing discrepancy that has occurred recently.

On September 22, 2023, I received an invoice for the period of 21.09.2023-20.10.2023, totaling €27.68. However, on October 24, 2023, I received another invoice covering the same period (22.09.2023-20.10.2023). This has resulted in a double charge for the month of September.

I suspect that this issue may have arisen due to my new contract, which I signed on the same day I received the initial invoice.

Could you please investigate this matter and rectify the double charge for the mentioned period? I would greatly appreciate your prompt assistance in resolving this issue.


Beste antwoord door Marciano van Odido 3 November 2023, 14:28

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1 reactie

Reputatie 7
Badge +9

Hi Baydinoglu, nobody likes to pay double! I'm happy to investigate this for you. It almost sounds like you ordered a new subscription, while your current/old subscription is also still running.

Please send me a private message with your order number, 06-number, date of birth, zip code + house number and the last 4 digits of your IBAN. I will check the order and let you know what I find. No worries, we will fix it! 😄