Good morning @Lex4hex,

This is a customer community. T-Mobile moderators are reading along, and they can help you out. The will reply in your topic, but this may take a short while. I will give them a notch in hope to speed things up for you.

If there is anything I can do, please shout out. For now I wish you a great holiday on Tenerife (slightly jealous).

Hi @Lex4hex,

Wow, that's a bummer during your holiday!  Nice work on blocking the sim card quickly! Have you checked Find My iPhone or Find My Device to see if you could trace your phone and report this to the local authorities? 

As for the activation of your sim card, we're quite careful with activating new sim cards online since there is quite a lot of fraud going on with this. I'd like to check what is possible in your case, but I can't promise anything. Could you send me a private message via my profile with your phone number, full address, date of birth and last four digits of your bank account info? When I received this info I can then go on and check if there is any possibility to swap your sim card.

Thank you very much, yes, I have a police report and I’ve bricked the iPhone, so good luck to them :) I’ll send you a message with my details. 

Good afternoon. I have the same problem, my phone was stolen yesterday in Barcelona, I bought an e-sim but can’t get it activated until I fly back next week. I urgently need access to my SIM, since I cannot access any of my accounts (email, social networks, iCloud) without being able to receive SMS, and from what I see, phone support is only available from next Tuesday. @David - or any other moderator - do you mind if I send you a private message with the requested details? Thank you!