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I renewed my contract with a new phone. I have received the phone but not the sim (physical). Can I already start using my phone with my current sim? The information in the order status and the email communication is not clear. 

Hi @Aberdonian ,

You are right. With a renewal you only get the new phone. The sim will remain the same.


Hi @Aberdonian ,

You are right. With a renewal you only get thr new phone. The sim will remain the same.

Thank you! Then I’ll make time this weekend to set it up. 


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