Yesterday night, the adapter plug of the modem got wet and the modem completely shut off.
I switched out the adapter, from t-mobile (12V--0.5A) to my own (24V--1A, it’s the only one i have extra right now)
The modem turned back on but the wereldbol is not blinking. The power light is on, the DSL light is blinking, the 2.4GHz is blinking. Therefore I haven’t had any internet connection, not even using a LAN cable.
Could you please let me know how to solve this?
Thank you!
Beste antwoord door Boris
Hi @olivia.social13 ,
Thanks for your message and welcome to the Community! I see that you’ve taken action right away and also contacted our customer services to help you out with this ordeal. I see that my colleagues have taken action right away and notified our technical department. We’re currently investigating the matter. Be aware that this might take up a maximum of five days. In the meantime, we will get to the bottom of this.
If you have any questions, please let me know. We’re here for you!
You cannot replace the 12V adapter with a 24V one! The modem can be damaged! Only replace with a adapter with the same specs. Please wait for a moderator, the can sent a new adapter. After replacing the adapter perform a factory reset of the modem and take it from there.
Thanks for your message and welcome to the Community! I see that you’ve taken action right away and also contacted our customer services to help you out with this ordeal. I see that my colleagues have taken action right away and notified our technical department. We’re currently investigating the matter. Be aware that this might take up a maximum of five days. In the meantime, we will get to the bottom of this.
If you have any questions, please let me know. We’re here for you!
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