Hi. I have been paying for the internet for about 2 months and the light on the globe is still off. I've called the mechanics about 3 times. Usually they came too late when I was going to work, etc. It is impossible to call you so maybe someone from the forum will help me? The modem was connected well, it was reset, etc. 4-hole socket, typical in an apartment. Everything is rather well connected. What should I do to finally work on the Internet? connect the cables in different way in the socket? I don't have the strength for it anymore. Greetings.
The light on the globe is off.
+17Hi
I see you've tried to arrange an installation appointment with Guidion twice and both times they've indicated that you weren't at home. I understand it's quite difficult during these trying times to schedule appointments on the set dates and time slots, but please try to agree on a time slot so the technician won't come in vain, thanks!
Could you please post a photo of the modem, the ISRA-point (main installation point) and cables which connect the modem to the ISRA? I've performed a line-analysis and it seems as though the modem isn't connected to the ISRA correctly, in fact it looks like the modem isn't connected to a power socket at all. Is the modem connected to the ISRA with a rather short (approximately 1.5 meters) DSL-cable (oftentimes it's a gray cable)?
I'll gladly help you out as much as possible, so please post a photo of the connection.
I'm absolutely positive that we'll fix the issue together, so no worries!
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