Hi @sumanthk2006 

You can cancell the contract when you move outside the country. To do that, T-mobile must first receive a valid proof of relocation. This can be a purchase/rental contract or proof of registration or deregistration with the country. Once they have received this, we can cancel your subscription with one month's notice.

Send that information to: Moderator edit XXXX and add the details of the adress of your connection. 

Hi @sumanthk2006, in order to cancel a subscription that's running within an annual contract, we need a proof of changing residence (proof of relocation). A proof of relocation is an official document. The following is eligible as a proof of moving: termination of rental contract from the landlord or a buyer's contract from an owner-occupied home. It can also be a lease or purchase agreement for the new address. Finally, we also accept proof of registration from the municipality (BRP). Can you please send me a private message so I can give you further instructions?

Hello @Ginny  @eric ,

Unless i move there i cannot get new rental contract, 

Does new work contract works (which specifies the start date and country i am working for)?

@sumanthk2006 

There should also be an option to just buy off your contract from 9 July to end of September I guess.

From 9 July because there will be a 1 month cancellation period so your contract will actually end 1 month later.

@Ginny ?

@Waqqas What does buy off contract does? Can you elaborate?

@sumanthk2006 

You'll pay for all the remaining invoices till end September in one payment.

I am happy to pay early termination charge than paying all the fees at ones, the remaining time is quite small, its just 1.5 month.

why not terminate contract. i see there are some cases like these

@sumanthk2006 

Let's wait for a moderator to reply so they can tell you the exact costs etc.

@Ginny  @eric Any update?

Hi @sumanthk2006, no worries (sorry for the belated response!): as long as you can provide us with your new working contract, we’ll make sure the subscription ends on August 9th. You may add the contract to a post in this topic, but please make sure to black out any personal details (name, address, BSN etc.). Thanks in advance; I’ll make sure to keep checking this topic every couple of hours!

Hello @Jason , cannot attach the pdf to the post, So just took 1st page of the contract.

Let me know if you need anything 

Thanks so much @sumanthk2006! This definitely helps; I'll add this page to your customer profile and make sure to process the cancellation. 

One last check: are you 100 percent sure that the end date should be August 9th? Your contract states that your date of commencement is set on August 1st.

@Jason  We had plan to leave on 8th August, so i need broadband until August 7th, If you can cancel by August 7th that would be great

@sumanthk2006 No problemo: I’ll make sure your contract expires on August 7th. Please make sure to return the equipment to our return address. You’ll receive an email regarding the return of equipment shortly hereafter!