Hi @AlexandeerZ, our contracts will not end automatically, but you will have to give us a month's notice to cancel the subscription for you. What way did you contact us exactly last time and did you receive a confirmation of the cancellation? 

I would love to help you to make sure that the subscription will be cancelled. Can you please make sure to add your zip code, house number, date of birth and the last 4 digits of the bank account number in your profile? That way I can access your subscription and help you with this! 

Hello,

Is there any news about my request?

Thanks.

Hi @AlexandeerZ, could you do what Nora asked in her comment? Add your zip code, house number, date of birth and the last 4 digits of the bank account number in your profile. Otherwise we cannot do anything for you. 

Hi @Tommie van Odido, I’ve done it. Thank you

@AlexandeerZ Thank you for your efforts. I’m happy to help!

I immediately made the arrangements for your subscription to be canceled with a month’s notice. You’ll receive an e-mail confirmation about this as well as instructions to send the router back to us. 

Please let me know if there is anything else I can help you with. I’m always happy to do so! 

Hi @Teresa van Odido,   thank you for efforts, but any way company still took the money from me.

Hi @AlexandeerZ, what do you mean exactly? Your contract will be terminated next month.