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Hello T-Mobile community,

my internet connection suddenly dropped around 2-3 hours ago and I see the following error:

 

Cable errorr8180]. Please make sure the cable is connected to the gateway properly. If the cable connection is secure, click "Try Again". You can also click Try WLAN to set up a WLAN connection.

Kabel fout. Zorg ervoor dat de kabel correct is aangesloten op het apparaat. Klik vervolgens op Opnieuw proberen.

 

The last time this happened was 2 years ago when I first set up the modem and it was a grid problem. 

 

I did not touch anything before the internet dropped, restarted the modem multiple times and checked the cables - still see the same error.

Thanks for any help!

Greetings
Simon

Hi @simon.schneider, welcome to the Community!

The error you described, sounds like the ethernet cable is somewhat damaged or the traffic is disrupted from the incoming signal to the device. What kind of ethernet cable are you currently using to connect the modem to your desktop/laptop?

It could also refer to an issue situated in the DSL-cable (the short 1.5 meter cable that connects the ISRA to the modem). Which lights are fully lit on the modem currently?

We'll fix the issue, I'm absolutely positive!

Hello.  Since yesterday we also have a cable error.  We have no internet and the WiFi symbol is flashing on the router.  We restarted the router and swapped the cables.  But didn't help.  Yesterday we had various construction work on the road and there was also digging.  I'm afraid that something broke during this excavation.  Our neighbor who has t Mobile NL also has no internet.  We live in Vaals (Limburg) on ​​the Frankenhofweg.

Hi @Wiebke Dossis,

Thanks for your message and I'm sorry for the inconvenience! I'd love to find out what's going on with your connection. To be able to, can you please send me a private message with your zip code, house number, date of birth and the last four digits of your billing account? Please let me know, so I can help you out and give you more information about this ordeal. 

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