Hi! I have the fastest fiber plan available but yesterday I had no service at all for half hour, then it returned.

I didn't think about testing but I noticed the speed was lower than usual.

This morning I tested it and I am only getting between 200 and 500 Mbps (up or down) instead of 8000 as expected.

My network is properly connected and everything is set up the same way as before. There's no shortage reports for my area.

Are you overselling bandwidth and will we always have to deal with “congestion” during higher usage hours/days?

Since the 8000 Mbps plan is considerably more expensive, shouldn't it have priority? Or are you having any technical difficulty that's still not reported to us and I am not supposed to expect this will be what I'll get from your product moving forward?

I tried using your app but there's nobody available to help via chat. I don't feel like making a phone call to deal with this. I also left private messages via Twitter as usual, including screenshots of multiple tests using multiple methods.