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Beantwoord

Slow internet (Wifi)

  • January 20, 2019
  • 5 reacties
  • 324 Bekeken
T
Hi there, I have been experiencing a very slow internet connection. I have tested my interenet speed several times and have seen the upload speeds of less than 10Mbps. My subscription is 50Mbps. It is very annoying. I am very dispointed with the internet quality from T-Mobile now. Please advise me what should I do in this situation. Thanks!

Beste antwoord door Brian

Hi @tinnguyen299, I just checked your incoming connection and luckily it looks fine! Is the speed that you achieve through Wifi or with a wired connection? If this is with Wifi then could you do a speedtest with a wired connection? The Wifi speed may vary depending on the surroundings and you can try changing the channel on the modem by logging in to the modem. You can also try using the 5 Ghz frequency and testing with different devices.

    5 reacties

    tmoesel
    • tmoesel
    • is een gewaardeerde antwoordgever
    • January 20, 2019
    DSL or Fiber?
    For DSL, the UL number you mention is normal.
      T
      • tinnguyen299is een Master Poster
      • Auteur
      • is een Master Poster
      • January 20, 2019
      @tmoesel: thank you. I made a mistake. That is the DOWNLOAD speed. I am using DSL.
      T
      • tinnguyen299is een Master Poster
      • Auteur
      • is een Master Poster
      • January 20, 2019
      Just to add more information, I have been using this internet for 3 months and did not have any problem until recently (1 or 2 weeks).
      Brian
      Odido
      • BrianOdido
      • Oud-Moderator
      • Antwoord
      • January 22, 2019
      Hi @tinnguyen299, I just checked your incoming connection and luckily it looks fine! Is the speed that you achieve through Wifi or with a wired connection? If this is with Wifi then could you do a speedtest with a wired connection? The Wifi speed may vary depending on the surroundings and you can try changing the channel on the modem by logging in to the modem. You can also try using the 5 Ghz frequency and testing with different devices.
      Ik ben per 4-11-2021 niet meer werkzaam als Moderator op de Community. Ik zal eventuele privéberichten daarom niet meer kunnen beantwoorden maar mijn collega's helpen je graag! :)
        T
        • tinnguyen299is een Master Poster
        • Auteur
        • is een Master Poster
        • January 23, 2019
        Hi @Brian, thank you for your help. I did the speed test with wifi connection (I also try 2 default options of frequency). What I found strange is that I had done the test before (also with wifi) and it was fine. I only experienced this poor connection in the past (1 or 2) week. Today, I do another test and it is back to the normally expected speed. It's really weird. Anyway, it is good now and I can enjoy it. 🙂 Thanks again and have a good day.
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