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Pakket onderweg problem

  • 10 November 2023
  • 4 reacties
  • 45 Bekeken

Hi, 
 

I could not use my home internet, which I ordered on July 15, due to problems with the address and technical issues, but I have been using my home internet since September (or August), but I have not received an invoice for home internet yet, and when I check the subsribtion status, today the message 'On the way and installing' appears. But this is not true. So my internet is working ,ev and though problems sometimes occur, I have been able to use my internet for 3 months and I want to pay the fee for this 3-month period (it should be 90 euros).

Can you check if there is a problem in the system?
Kind regards

4 reacties

Ishana van Odido
Rank
Reputatie 6
Badge +3

Hi @MFurkanKaya, thank you for contacting us! I checked immediately and the technician has been sent since July 25, but they cannot reach you to make an appointment. I have now sent another email and text message to make an appointment with Guidion for your installation. This should turn out fine! 😊 Greetigs, Ishana

M

Dear @Ishana van Odido ,

Thank you for your attention, but the problem is not with the internet, so I do not have a technical problem. The problem is that although I have been able to use the internet for 3 months days since August 10th (Or a date between 10-20 August)approximately, but I have not received an invoice for 3 months, it says "packet onderweg" in the bestelling status, but this is not true, I can use the internet and I want to pay for my 3 months of usage. But i didnt receive any invoice so far for home internet.

Jason van Odido
Rank
Reputatie 7
Badge +16

@MFurkanKaya I'll make sure your connection is completed in our processing system. This incomplete order hinders the billing sub-system and prevents an invoice from being sent. Sorry for the inconvenience. This should be fixed next week!

Ben je op zoek naar kennisartikelen? Neem dan snel een kijkje in de handige Wiki: https://community.odido.nl/knowledge-base
M

Thank you @Jason van Odido . I will let you guys know if the problem is still going on

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