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ODF no service GPON Fiber

  • feb. 24, 2023 10:27 a.m. UTC
  • 3 reacties
  • 34 Bekeken

I have no internet and TV for last 12 hours. It is not working even after restarting the modem and media converter multiple times. When I called the customer service this morning, I got to know there is a wide outage problem which affects so many customes in the last 24 hours. I hope this resolves soon.

@Jason it’s the same thing for me. Just resetted everything twice now and still the internet light in the modem is off. I just changed yesterday to T-Mobile and it’s not a great welcoming. Please help me!

      3 reacties

      • AndersonTiago
      • Auteur
      • is een nieuwe Poster
      • feb. 24, 2023 10:54 a.m. UTC

      Hi @Jason,

      Can you explain in what way my problem is not related to the general issue? 

      Tommie van Odido
      Moderator
      Forum|alt.badge.img+13
      • Tommie van Odido
      • Moderator | Internet + TV
      • feb. 24, 2023 12:45 p.m. UTC

      Hi @AndersonTiago, I see you have already spoken to someone in customer service about this. If you have any further questions, I would be happy to help.

      Life is too short to drink bad wine! Mods beantwoorden geen ongevraagde privéberichten.
      • AndersonTiago
      • Auteur
      • is een nieuwe Poster
      • feb. 24, 2023 1:00 p.m. UTC

      Hi @Tommie 

      I spoke to someone around 7:00 and again at 11:00. The first said I would receive an email in 1 hour to schedule a new appointment for the technician to check. Didn’t receive it. The second said it could take half a day for the email to arrive. In the meanwhile I have no internet and no TV.

      I just want to have someone take a look at it, because at this point I don’t even know what the problem is. To be honest, I’m starting to think I should’ve never switched providers.

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