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The installation date has passed but the WAN light/internet are not on. I had setup the modem based on the video instructions and am sure the cabling is as expected, with the original cables. I still have no internet. I have trouble reaching the telephone customer line, I do not understand what is being asked from the automate. Can you please help me by checking the line and sending a technician right away?
Hey @kzograf,



I see that help is on the way! You've already made an appointment with an engineer. He or she will solve this problem for you. For now I'm so sorry for the inconvenience!

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