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NO KPN internet (Red blinking light) Berkel en Rodenrijs

  • aug. 16, 2023 11:05 a.m. UTC
  • 5 reacties
  • 70 Bekeken

T-mobile is still pushing Guidion to come even when it's not Guidion work of scope, and KPN saying its resolved but it isnt. Please do help me to escalate this issue to KPN and not Guidion. 

aug. 16, 2023 1:28 p.m. UTC

Hi @iansoon, thanks for all the information you provide, sorry I wish that we had already solved it for you! I extensively surveyed the dossier. Behind the scenes we conducted extensive tests and, like you said, the network operator KPN NetwerkNL was not able to resolve the issue. With the present information, we highly suspect that there is something wrong with the installation of the equipment. Therefore, Guidion should be able to solve this for you. As already more days have passed than I've liked I immediately tried to arrange an earlier appointment for you with Guidion. Unfortunately, they are really busy at the moment and were unable to help me out. Thus, I recommend you to keep an eye on the ‘wijzig afspraak’ button of the Guidion link you received. If an earlier possibility arises, the link will allow you to reserve it.

I have high hopes that Guidion will be able to help you out, the solution will soon knock on your door!

    5 reacties

    • iansoon
    • Auteur
    • is een nieuwe Poster
    • aug. 16, 2023 11:08 a.m. UTC

     

    • iansoon
    • Auteur
    • is een nieuwe Poster
    • aug. 16, 2023 11:16 a.m. UTC

    I have already waited 1 month for this issue to be resolve.

    At first,
    Register T mobile on 16/07/2023, get all appointments arrange and finally get to fix it on 04/08/2023.

    04/08/2023 - Guidion technician have already reported saying there is red light binking, please get KPN to resolve this issue. called T mobile, saying KPN will send me link to arrange a appointment.

    05/08/2023 - there is no link at all, so i called T mobile, and they say they will arrange someone to fix it, i just have to wait.
    11/08/2023- No responce or feeb back at all, called T mobile, they apologized and said KPN will fix it Monday. 
    16/08/2023 - No responce no internet, called T mobile, they say KPN say it is fixed, and i said and have the first technician to have a look for me. But it is still not fixed, and now i have to wait for 24/08/2023, another 8 days for it.

    Please help me on this, i have already called and chased so many times, and there is no solution at your end.

    • iansoon
    • Auteur
    • is een nieuwe Poster
    • aug. 16, 2023 11:18 a.m. UTC

    Can you arrange me KPN technician right away for this issue? 

    Cal van Odido
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    • Cal van Odido
    • Oud Moderator
    • aug. 16, 2023 1:28 p.m. UTC

    Hi @iansoon, thanks for all the information you provide, sorry I wish that we had already solved it for you! I extensively surveyed the dossier. Behind the scenes we conducted extensive tests and, like you said, the network operator KPN NetwerkNL was not able to resolve the issue. With the present information, we highly suspect that there is something wrong with the installation of the equipment. Therefore, Guidion should be able to solve this for you. As already more days have passed than I've liked I immediately tried to arrange an earlier appointment for you with Guidion. Unfortunately, they are really busy at the moment and were unable to help me out. Thus, I recommend you to keep an eye on the ‘wijzig afspraak’ button of the Guidion link you received. If an earlier possibility arises, the link will allow you to reserve it.

    I have high hopes that Guidion will be able to help you out, the solution will soon knock on your door!

    Vanaf 29 augustus 2024 ben ik niet meer werkzaam als Moderator op de Community. Voor vragen kan je bij één van de huidige Moderators terecht! Ben je op zoek naar kennisartikelen? Neem dan snel een kijkje in de handige Wiki: https://community.odido.nl/knowledge-base
      • iansoon
      • Auteur
      • is een nieuwe Poster
      • aug. 16, 2023 2:14 p.m. UTC

      Hi @iansoon, thanks for all the information you provide, sorry I wish that we had already solved it for you! I extensively surveyed the dossier. Behind the scenes we conducted extensive tests and, like you said, the network operator KPN NetwerkNL was not able to resolve the issue. With the present information, we highly suspect that there is something wrong with the installation of the equipment. Therefore, Guidion should be able to solve this for you. As already more days have passed than I've liked I immediately tried to arrange an earlier appointment for you with Guidion. Unfortunately, they are really busy at the moment and were unable to help me out. Thus, I recommend you to keep an eye on the ‘wijzig afspraak’ button of the Guidion link you received. If an earlier possibility arises, the link will allow you to reserve it.

      I have high hopes that Guidion will be able to help you out, the solution will soon knock on your door!

      Thank you for taking your time to reply. 

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