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Since yesterday around 15:00, we don’t have internet connection. And the modem’ red lights are on. I tried to restart both of them, but still no connection. My area is Den Haag

 

Hi ​@darcyW6, I would like to look further for a solution! For this I need some information:

-Is the LOS light on the fiber optic box flashing? If so, is it flashing quickly (4 x p/sec) or is it flashing slowly (1 x p/sec)?

-How is the PON light lit? Is it flashing quickly or slowly?

Greetings,

Ishana

Hello~ Thank you for you reply. The LOS light flash slowly, and PON doesn’t light up

 

Hello… may I know where can I reach out? Because I work remotely, internet is important for me 

Hey ​@darcyW6, I see that a technician has been sent for you. Can you give me some feedback after that time? Hopefully the technician will be able to fix it for you! 

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