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Good day,

I have an issue with my internet since yesterday.

  • PON light flashing on Huawei media connector. Reboot did not fix.
  • Zyxel Router showing red light in Internet. Reboot did not fix.

I have seen the same happening in other thread: 

This indicates a problem on the switch (operator) side.

I have called customer support and it is reported it may take days (!) to fix it. The support attendant also offered me a SIM card as a workaround, but I need a permanent solution. I depend on internet to do my job, I cannot afford days of waiting for this. It seems to be a simple issue to fix on the switch side, or maybe replace the media connector. In any case I need a fast solution. Please help!

Reference number 63238279

Hi @Thiago, thanks for creating a topic about this, I surely would love for you to be online very soon! I see that you've found the other topic about Veldhoven by now, namely:

As soon as I know more, I will post an update in the topic. We're trying our utmost best to get this solved as soon as possible!

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