Internet and Wi-Fi are not working since 18:00 on 25/03/2020.
I have restarted my modem multiple times.
Postcode is XXXX
Thanks
Moderator edit: please don’t add personal info in a public post, cheers!
Internet and Wi-Fi are not working since 18:00 on 25/03/2020.
I have restarted my modem multiple times.
Postcode is XXXX
Thanks
Moderator edit: please don’t add personal info in a public post, cheers!
Good morning
Did you only restart the modem by switching it off and on again? You could try to pull the electricity plug out of the socket for about a minute or do a factory reset on the back of the modem. If you have fiber with a Huawei or Zyxel you also could pull the electricity plug from the socket for a minute as well. If this does not work or you already tried this, please let me know in this topic.
I have tried all of these options. Unplugged everything. Done the factory reset as well. TV is Working but nothing else.
What should I try next?
Hi, thanks for your message. To ensure that we can keep everyone well-informed, we have created a central topic around the connection problems. Here you will find the latest information! That is why I’m closing this separate topic.
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