Hi @pcenzer, thank you for starting this topic! I can image that you want to know what you can expect. From this side I can see that we worked hard on this situation and that per 19-09-2022, the line was fixed by the gridoperator. When checking your connection, I can see that you are still offline. Could you please restart the converter and tell me if the connection comes back? If not, please share which lights are burning and not burning on the modem, but also on the converter. Thank you in advance!

Thanks for the reply. I did get some emails on 19-09-22 about the official start of my service and restarted everything a few times since then but still no internet. There is a red globe on the modem and the media converter the connection light is flashing green.

@Cheyenne I’ve restarted my system multiple times and still no internet.

Hi @pcenzer, thanks a lot for taking the effort! I just sent a request to our technician service so solve this as soon as possible. Within a few minutes you'll receive a text/e-mail to make an appointment. Please let us know as soon as you're online again, so I can create a reimbursement. I've also sent an Unlimited Data voucher in a private message to you, so you can make a hotspot with your phone. If there is anything else that I can do for you, just let me know. I'm more than happy to help!

Hi @Lisa i have made an appointment thanks! Will update you when we are online again.

Perfect @pcenzer! Thanks for keeping us posted. 

@Lisa our internet has been fixed! Thanks for the help.

Yay, I'm really happy to read that @pcenzer! Thanks a lot for letting me know. I immediately arranged the reimbursement for you. You can check it in your My T-Mobile Thuis environment: https://thuismy.t-mobile.nl/rekeningen/compensaties. Enjoy your connection and have a lovely week!