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No Internet Eindhoven


Hi, I don't have internet at my house, I have tried restarting the modem, the router and the fiber adapter as well, multiple times. Still doesn't seem to work.

June 12, 2020

Hi @saurjk,

 

At the moment there seems to be a connection problem in and around Eindhoven. We have started an investigation and hope to solve it as quickly as possible. Updates can be found here:Is er een storing?

 

 

[12-06-2020] Op dit moment ervaart een aantal van onze klanten problemen met Internet, vast Bellen en TV in de regio Eindhoven. We werken hard aan snel herstel. Excuses voor het ongemak.

4 reacties

Sander
  • Oud-Moderator
  • June 12, 2020

Hi @saurjk,

 

At the moment there seems to be a connection problem in and around Eindhoven. We have started an investigation and hope to solve it as quickly as possible. Updates can be found here:Is er een storing?

 

 

[12-06-2020] Op dit moment ervaart een aantal van onze klanten problemen met Internet, vast Bellen en TV in de regio Eindhoven. We werken hard aan snel herstel. Excuses voor het ongemak.


  • heeft eerste post geplaatst
  • June 13, 2020

This is still not solved in my house! The situation has been the same since Thursday night. 

Are there any updates? How can I expect Tmobile to compensate for the loss of my work time!

Why does the sticky post say that there are no known issue? 


Waqqas
Super User
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  • Odido Superuser
  • June 13, 2020

@Gaurav.singh 

As mentioned in the storingstopic you need to restart the mediaconverter or modem. Its better to remove the power from the mediaconverter (black box) for a few minutes. Do all the 6 light up when restarted?


Jason van Odido
Moderator
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Hi @Gaurav.singh, I checked your connection and everything seems to be working fine again. Sorry for the inconvenience! Resetting the modem appeared to be the solution. If there's anything else I can do for you, please let me know. I'd be more than happy to help! 😉👍