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Hello!

I’ve been a customer for 2 and half years. I have always used my own modem without problems. At the moment, I use a Netgear Orbi router with the VLAN 300 configuration.

However, yesterday (June 3rd) I was affected by the Internet outage in the Amsterdam region. Now, the Orbi router doesn’t get a IP address from T-Mobile via DHCP. I have reset the router several times and the black media converter as well, following the guides you have.

Any suggestions you may have? I have checked the router configuration, and the VLAN is still there. I haven’t made other changes since in the past it worked fine.

Thanks in advance!

 

The best idea is first to connect the Zyxell modem again. If that also fail customer care can help.

Thanks Eric! I will give it a try 

I plugged the Zyxel modem. I got Internet connection. I reconnected the Orbi router, but I still don’t get an IP address.

i will contact customer care.

Thanks again!

I contacted customer care. I was told only the community can help with custom routers. Do you have any other suggestions?

 

Hello @skylark 

I don't rhink it's to dofficult to configure the Orbi? Could you try a reset and configure it again?

Thanks Waqqas. I will give it a try. At the moment I’m out of the house. When I’m back, I will do it.

Hi @Waqqas,

Thanks for the advice. Resetting the router to factory settings and putting the VLAN 300 configuration did the trick. Finally back online.

Have a nice weekend!

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