Hello my home internet is not working form yesterday night. I restarted everything many times, so don't ask this stupid thing. I'm seeing no internet connection passing through router. My client id is - XXXX
can you guys please fix what 's happening?
Moderator edit: klantnummer deleted - please don’t add personal information to a public post.
+15Hello
Do you have a Fiber connection and if yes which lights are on or off on the mediaconverter? Device between Fiber box and router.
Hello
Do you have a Fiber connection and if yes which lights are on or off on the mediaconverter? Device between Fiber box and router.
I see all lights are green. But no internet connection.
+15Could you make a photo of the mediaconverter and the lights? Also make sure the internet cable is going to the WAN port of your router.
Hi
I don’t know how did you see me online. There was connection maybe but with zero speed, now there is no connection.
+15Is the connector behind the white wire going into the mediaconverter also green? If yes than the installation looks fine.
Looks like PON is blinking, in that case the mediaconverter cannot setup a connection with the splitter. This could be caused by a faulty mediaconverter which someone has connected.
+17Good morning
I’ve tried manually resetting the router, but can’t due to the offline status.
Another question: I see you’ve contacted our Customer Service in order to cancel your contract and in the notes there’s a mention of you relocation to another address - is that correct?
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
