Beantwoord

No Internet after Guidion installation

  • 17 January 2023
  • 7 reacties
  • 83 Bekeken

My customer number is *Moderator edit: for privacy and data protection reasons, please do not list any personal details in a public post. Thanks!*. I have moved to a new apartment and my date of connection was yesterday, Jan 16. However, the technician visited said the issue is with the KPN fiber connection ad raised a ticket. The KPN team visited my place and tried to resolve but they even could not. I am not sure how this is going to get resolved. Very frustrating and annoying experience,  already an unhappy customer.

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Beste antwoord door Cal van Odido 18 January 2023, 09:48

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7 reacties

Reputatie 7
Badge +4

Hi @SaptarshiSinha, thanks for creating a topic about this issue and sorry that we couldn't immediately resolve this, it is certainly not what we are hoping for! I was happy to see that you already had contact with a third technician who is coming by this afternoon. With the expertise of this technician I am sure that the technician will be able to help you out tremendously.

This should be solved soon and I hope that you will quickly feel at home at your new address! 😃

My customer number is *Moderator edit: for privacy and data protection reasons, please do not list any personal details in a public post. Thanks!*. I have moved to a new apartment and my date of connection was yesterday, Jan 16. However, the technician visited said the issue is with the KPN fiber connection ad raised a ticket. The KPN team visited my place and tried to resolve but they even could not. I am not sure how this is going to get resolved. Very frustrating and annoying experience,  already an unhappy customer.

Guess what? The KPN team did not come even after multiple follow ups. Extremely poor experience. I am thinking to cancel this subscription and switch to Ziggo. Already regretting taking T Mobile.

Reputatie 7
Badge +9

Hey @SaptarshiSinha, this is not the experience we want to leave behind. But I have some good news! The technician is scheduled for today. I hope everything goes smoothly after that.

They did not turn up. How can the service from t mobile so bad? KPN says there is no open ticket from T Mobile?

Reputatie 7
Badge +9

Hey @SaptarshiSinha, I would have liked to help you further, but I see you have canceled. I wish you all the best! 

Hi,

The modem was installed on Thursday but the Guidion technician told there is no internet and it is something Odido need to fix. I called Odido and they informed me that someone from KPN will come to my house around 2 to 3 pm on Friday to install some patch, but no one turned up. 

When I called again they said no one is coming and they have no idea when it will be fixed. 

Guidion says they can only help once the signal issue is fixed. 

I dont know who to approach and get it fixed. This was a wrong decision to go with Odido. They have very poor service

Reputatie 7
Badge +4

Hi @Dhwaj, thanks for reaching out and sorry for the confusion, I would love to clarify the situation as best as possible for you! We deliver internet to your house via the fiber line of KPN NetwerkNL. We requested KPN NetwerkNL to connect your fiber line last Thursday, however they did not manage to activate your fiber line last Thursday and they have not given us a reason why. As such, it is hard for me to tell you why and when KPN NetwerkNL will activate your fiber line. Usually it takes a few working days and we are putting a lot of pressure on KPN NetwerkNL to connect your internetline as soon as possible. Once your fiber line has been activated, your modem and Media Converter automatically establish a connection. To speed up the process, it can be worth it to shortly disconnect the power cable of the Media Converter and the modem.

We're on it to get this fixed for you, we will keep up the pressure on KPN NetwerkNL!

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