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Beantwoord

No internet

  • January 15, 2019
  • 7 reacties
  • 438 Bekeken
Good morning,

I've just installed my internet modem but I have a problem. The WAN light is on, the Wi-fi light is on also, but the internet light still OFF. When I try to connect, it doesn't work.

Is there anything I can do?

Thanks in advance

Beste antwoord door Piotr

Hey @NicolauT,

Good day to you! Are you sure that you've connected everything correctly like described in this video? Could you please send me a DM with your postal code, house number and birth date? Then i'll have a look in your connection. Thank you in advance!
Bekijk origineel

    7 reacties

    Piotr
    • Piotr
    • Voormalig T-Mobile Thuis moderator
    • Antwoord
    • January 17, 2019
    Hey @NicolauT,

    Good day to you! Are you sure that you've connected everything correctly like described in this video? Could you please send me a DM with your postal code, house number and birth date? Then i'll have a look in your connection. Thank you in advance!
    Vanaf 14-08-2020 ben ik niet meer werkzaam als moderator voor de magenta Community. Mijn oud collega moderators helpen je graag verder!
      • NicolauT
      • Auteur
      • is een nieuwe Poster
      • January 17, 2019
      ...
      • NicolauT
      • Auteur
      • is een nieuwe Poster
      • January 17, 2019
      Hello Piotr,
      I've connected everything quite fast. there is no big science.

      I have the WAN light ON, but the internet light is OFF
      *Privégegevens weggehaald*

      Thanks.
      Piotr
      • Piotr
      • Voormalig T-Mobile Thuis moderator
      • February 11, 2019
      Hey NicolauT,

      Apparently your message didn't arrive in our inbox, i'm sorry about that! I've informed our technical department right away. As soon as we have more information, we'll contact you as quick as possible.
      Vanaf 14-08-2020 ben ik niet meer werkzaam als moderator voor de magenta Community. Mijn oud collega moderators helpen je graag verder!
      • NicolauT
      • Auteur
      • is een nieuwe Poster
      • February 11, 2019
      I think the problem is bigger than I thought. When I connect my router directly to the Modem (from KPN) on the ground floor, I do not get a Internet signal either.

      Already ask to canel my contrat in order to change to a Mobile Internet/4G.

      Thanks
      Piotr
      • Piotr
      • Voormalig T-Mobile Thuis moderator
      • February 15, 2019
      Hey NicolauT,

      I see that our technical department is working on a solution for this problem. As soon as we know more we'll contact you. We keep you updated!
      Vanaf 14-08-2020 ben ik niet meer werkzaam als moderator voor de magenta Community. Mijn oud collega moderators helpen je graag verder!
      • NicolauT
      • Auteur
      • is een nieuwe Poster
      • February 15, 2019
      Everything is solved. The problem was on the mainline and KPN take care of it.

      Thanks
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