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Good morning,



I've just installed my internet modem but I have a problem. The WAN light is on, the Wi-fi light is on also, but the internet light still OFF. When I try to connect, it doesn't work.



Is there anything I can do?



Thanks in advance
Hey @NicolauT,



Good day to you! Are you sure that you've connected everything correctly like described in this video? Could you please send me a DM with your postal code, house number and birth date? Then i'll have a look in your connection. Thank you in advance!
...
Hello Piotr,

I've connected everything quite fast. there is no big science.



I have the WAN light ON, but the internet light is OFF

*Privégegevens weggehaald*



Thanks.
Hey NicolauT,



Apparently your message didn't arrive in our inbox, i'm sorry about that! I've informed our technical department right away. As soon as we have more information, we'll contact you as quick as possible.
I think the problem is bigger than I thought. When I connect my router directly to the Modem (from KPN) on the ground floor, I do not get a Internet signal either.



Already ask to canel my contrat in order to change to a Mobile Internet/4G.



Thanks
Hey NicolauT,



I see that our technical department is working on a solution for this problem. As soon as we know more we'll contact you. We keep you updated!
Everything is solved. The problem was on the mainline and KPN take care of it.



Thanks

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