Hi T-mobile,



Last Friday at around 10am I cannot get any home internet (Hilversum), the "fiber" light won't go on on the modem/router. I tried rebooting, resetting and reconnecting many cables but nothing was fixed.



In the meantime I contacted support via telephone who sent me a link to make an appointment with the service team in order to fix the issue.



However here's my new problem: the earliest date for their visit is on September 11th, which is almost one month from August 16th. Can anyone confirm if this is a bug? Is there no faster way to solve this?

Just to clarify the home internet is very important for me, especially for work reasons but also for others such as check the cctv remotely and home automation.



My current workaround is to use my mobile phone as a hotspot, but of course I had to upgrade to a large subscription. I was hoping that T-Mobile would solve this within maximum one week, therefore one month is really disappointing.



Hope to hear feedback soon