Hello,
We're moving to a new house soon, and I'm not sure if I'll be transferring my existing Odido internet subscription to the new address. I checked, and it seems Odido offers fiber at the new location as well. However, from what I understand, I need to schedule an appointment for someone to install the router at the new house. Is that correct? Is there an option for us to install it ourselves and start using it on a specific date?
Thanks in advance,
Deniz.
Hello
A move has to be reported atleast 4 weeks before you are actually moving, this can be done via your Odido account.
For a fiber installation a technician is always required to install the mediaconverter and router, activation of the mediaconverter and administration may also be required.
At your new addres you'll subscribe to a new 1 year contract and if you are out of contract than you can choose for another provider without having to pay a fine for the remaining months.
Hey
Thanks a lot for the quick reply! Could you check if my contract has already ended or not? I am not able to display my internet subscription due to the issue discussed in this post
Deniz.
I am a customer like you so I cannot check this for you.
ah sorry
Hi
You are still in your contract term until 01-09 but you can simply submit a move through My Odido and all should be well. If I can help you with anything else, please let me know!
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