Hello,
I’ve switched my traffic plan from 100 MBps to 1GBps, however, it looks like my modem isn't able to provide this kind of speed. I’ve checked this forum, and there are multiple treads about replacing this modem.
How can I initiate the process of replacing this modem with a new one?
Thanks
Welcome to our Community!
I want you to enjoy your new speed as soon as possible. Therefore, I swapped your router with a newer model! 
You will receive a confirmation e-mail about this, with instructions to send the old router back to us.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.