internet connection disappears randomly

Question

Hi there!

Since the activation of our abonnement (14/02), the internet connection disappears randomly throughout the day, the world icon turns off, then it becomes red and eventually it turns green again. With 4 people in the house working and doing exams it is quite frustrating to experience this.

Is there anything that can be done?

We are in Amsterdam- Geuzenveld area.

Thanks in advance for your help!

Bladzijde 1 / 1

@SofiaMalokaj Welcome at the Community! I see that you already planned an appointment with the technician from Guidion on February 21th. I'm sure that after this appointment the Internet will be working great again! :muscle_tone2:

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Demi van Odido · Accepted Answer

@SofiaMalokajWelcome at the Community! I see that you already planned an appointment with the technician from Guidion on February 21th. I'm sure that after this appointment the Internet will be working great again!

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