Hi ​@darinanekhau, I have immediately looked into this for you and I see that this has been sent to my colleagues from the technical department. They will now research this for you and as soon as there is an update, we will inform you about this. I see that you have now received a voucher from us, if you are in need of another one please let me know so I can send one to you. I also went ahead and refunded you the costs of the extra mobile data that you've bought. You will receive an e-mail confirming this in a few minutes and this will be refunded with the next mobile invoice. If you have any other questions, please let me know. I am happy to help! 

Hi! Thank you so much for assigning and being proactive!

can you please support once more - i had a monteur visit and he ordered a new spare part that needs to be replaced. Is there status about it? And when can I schedule new visit?

Thanks again 

Hi ​@darinanekhau, I am sorry! I can see that Guidion has made a mistake, his request never reached us. I just made sure this will be arranged with urgency. Please know that we inform you about this as soon as possible!