Hello @lavlesh have you checked in your fusebox or livingroom if there is an ISRA? See this picture :

Or do you have a telephone cable somewhere? Maybe you can connect the modem yourself, post a picture if gou find a cable or something.

Hello @Waqqas 

Thanks for your reply.

I found one.

Please let me know your suggestion.

And how can I book an appointment with technician ?

@lavlesh 

Yes, this is your main ISRA and you can see the KPN cable going in (blue one).

When a moderator replies he can send a technician to you to install the modem.

Where is the grey cable going above? If you want to try it yourself you can connect the modem to that cable.

Hello @Waqqas 

I checked the gray cable connection. It looks like that it stuck in fusebox only. Its not going anywhere in living room.

Not sure, I might need to cut it and fix with new long cable.

Can you please arrange an appointment with technician ?

Thanks.

@lavlesh 

I'm not a moderator just a customer, a moderator will reply soon hopefully.

If you want to try once there should be wires in the grey cable use red and blue and connect them to the white connection box which came with the modem, then simply plug the DSL cable in the connection box.

Thanks @Waqqas  for your reply and valuable suggestion.

Gray cable length is not enough as it is stuck inside partition.  

I will wait for moderator to reply.

But I appreciate your help and valuable suggestion.

Thanks @Waqqas 

@lavlesh 

the top cover can also be removed and then you can completely remove the gray cable and mount a direct cable to the modem.

Sure @Waqqas 

I will try that. Thanks for letting me know.

Thanks @Waqqas  for all your help.

I removed top cover and set grey cable. It worked.

@lavlesh 

Great to hear

The modem is now working?

@Waqqas 

Yes. Net is up and running.

Great to hear that @lavlesh! 

This is always the quickest way to get online, with a little help of the community! 

Thanks @Waqqas, quick and accurate! 🤩